Account & Billing

Using the HR Portal – Corporate & SME Plans
At Bastion Health, we prioritize efficiency and convenience, which is why we've developed our HR Portal—a user-friendly tool designed to streamline heal...
Wed, 6 Mar, 2024 at 11:43 AM
Upgrading your Plan
At Bastion Health, we understand that your healthcare needs can change. Here's how you can upgrade your plan across different categories: Individual/Fa...
Wed, 6 Mar, 2024 at 11:44 AM
Downgrading your Plan
At Bastion Health, we understand that your healthcare needs may change over time. If you find yourself needing to switch to a plan with lower benefits, here...
Wed, 6 Mar, 2024 at 11:44 AM
Renewing your Plan
Staying covered with Bastion Health means keeping your health insurance plan up to date. Here's a brief guide on how to seamlessly renew your health pla...
Wed, 6 Mar, 2024 at 11:44 AM
Cancelling your Health Plan
We understand that circumstances change, and you may need to cancel your health plan.  From the start of your health plan, there is a 14-day period during ...
Wed, 6 Mar, 2024 at 11:44 AM
Refund Policy
At Bastion Health, we prioritize transparency and customer satisfaction. Once your health plan is active and services have been utilized, we operate under a...
Wed, 6 Mar, 2024 at 11:45 AM
Out-of-Pocket Payments & Reimbursement Requests
At Bastion Health, we understand that unexpected healthcare expenses can arise. Here's how you can request reimbursement for out-of-pocket payments: Cl...
Wed, 6 Mar, 2024 at 11:45 AM