Bastion Health Limited
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Knowledge base
Want to find out more about Bastion’s health insurance, your benefits and coverage? How to buy a plan? The answers to these and more can be found below. For more enquiries, kindly send a mail to wecare@bastionhmo.com.
FAQ
0
Getting Started
0
Customers (Individuals & Corporates)
Understanding Health Insurance
2
Health Insurance Explained
Glossary of Terms
Understanding Bastion Health Plans
14
Choosing the Right Bastion Health Plan
Bastion Health Individual & Family Plans - Pricing & Benefits
Bastion Health Seniors’ Plans - Pricing & Benefits
Bastion Health SME Plans - Pricing & Benefits
Bastion Health Corporate Plans - Pricing & Benefits
View all 14
Account & Billing
7
Using the HR Portal – Corporate & SME Plans
Upgrading your Plan
Downgrading your Plan
Renewing your Plan
Cancelling your Health Plan
View all 7
Privacy & Security
1
Your Data & Privacy
Visiting the Hospital
5
Selecting a Hospital
What to do before going to the Hospital
Changing Your Hospital
Feedback or Complaints
Pharmacy Benefits
Bastion Mobile App
10
Getting Started with the Mobile App
Finding a Hospital
Logging your Hospital Wait-time
Requesting a Hospital Appointment
View your Medical History
View all 10
Contacting Our Support Team
2
How to Contact Bastion Health Support
How to Contact our Pharmacy Help Desk
Providers
Partnering with Bastion
2
Joining Bastion's Provider Network
What happens after becoming an Approved Provider?
Using Bastion's Provider Portal
3
Overview of the Provider Portal
Requesting Authorization
Submitting Claims
Latest News & Updates
Health Plan Updates
0
Mobile App Updates
0
Gifts and coupons
Gifts
0
Coupons
0
Information collected
Privacy policy
0
Opt-out policy
0
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